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FAQ

When will I receive my order?  
 
Your order will be scheduled on the same day if placed before 1 pm. For watersports and tennis table products, please expect delivery within few days. To follow up with your order please WhatsApp customer care on +96522261860 with your order number ready. We are available 9am -12am seven days a week.
 

How do I track & check the status of my orders?  

Contact our customer service desk directly via whatsApp on +96522261860 with your order number ready so we may assist you. 

  
What if I want to refund or exchange my item after I receive it? 
 
You have a 30 day window to refund or exchange from the date you receive your item. Customized items will not be refunded / returned. To refund or exchange simply whatsApp customer care with your order number ready on +96522261860.  
For payments made using the Cash on Delivery method: exchanges can only be made in any Intersport store in Kuwait  
For payments already captured (KNET/APPLE PAY/TABBY/TAMARA/CREDIT CARD): exchanges can be made in any Intersport store or arrange a pickup through customer service   
 
See full refund and exchange policy here.  -> https://www.intersport.com.kw/terms-conditions
 

How can I cancel my order? 

Contact our customer service desk directly via whatsApp on +96522261860 with your order number ready so we may assist you.  

How much does delivery cost?  

Enjoy free delivery on all orders with Next Day Delivery and Click & Collect options. A delivery charge of 1.5 KD applies to Same Day Delivery orders. A 2.5 KD delivery charge applies to Express Delivery orders in Kuwait. 

Do you have express delivery?  

Yes, we offer express delivery for orders in Kuwait. If you order items that qualify for this service from 8AM-8PM, they will be delivered within 2-3 hours based on the location for a fee of 2.5 KD. 

Do you have international Shipping? 
 
Yes, we offer international shipping. Please refer to the international shipping page for more details.  
 
 
How can I get the 10% discount?
 
Sign up and shop! At checkout, the 10% discount will avail on all full price items (excluding the following brands: Fatboy, Jobe, Hobie, Therabody, Oakley, FitBit, JBL, LOOP, Asics- footwear).
 
 
What payment methods do you accept?  
 
We accept all major Credit Cards, Knet, Apple Pay, Tabby & Tamara.  
 
 
Do you have cash on delivery? 
 
Yes, we accept cash on delivery for orders delivered in Kuwait. Please note that cash on delivery is not available for customized items & Express Delivery orders.  
 
 
Are your products authentic? 
 
All products sold on our website are 100% authentic. We receive all our products from official suppliers. 
 
 
Where can I find my closest store?  
 
You can find a full list of our stores at https://www.intersport.com.kw/stores/
 
 
Cash on Delivery - Refunds/Exchanges:  
 
Exchanges can only be made in any Intersport store in Kuwait.
 
 
Orders through KNET, Credit Card Tamara & Tabby:  
 

Exchanges and refunds can be made in any of The Intersport store or arrange a pickup through customer service
 
International Exchanges and Refunds:  
 
Customers must send the order back to Kuwait on their own expenses including custom duty charges.
 
 

Couldn’t find an answer to your question?

Please use the whatsApp button chat on the lower right hand corner.

Chat available 9:00 am – 12:00 am, 7 days a week.

You can also email us 24 hours a day at CustomerService@intersport.com.kw and you'll get a response within 24 hours. 

 
 
 
 
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